# Finnish Customer Support for Ride-Sharing App Department in Athens, Greece

> Mercier Consultancy · Athens, Greece · Full-time · Posted 2026-02-19

**Salary:** EUR 20,000–24,000

**Workplace:** on_site

**Department:** Finnish

## Description

Mercier Consultancy is excited to announce an opening for a Finnish Customer Support Representative for our Ride-Sharing App Department, based in Athens, Greece! In this dynamic role, you will be the first contact for our Finnish-speaking users, assisting them with various inquiries related to our ride-sharing services. Your fluency in Finnish will play a key role in delivering a superior experience for our customers.

This position is an excellent opportunity for individuals who are passionate about technology and customer service. If you thrive in a vibrant environment and enjoy helping others navigate their transportation needs, we would love for you to join our team!

### Responsibilities

-   Provide customer support in Finnish via phone, email, and chat
-   Assist users with inquiries about ride requests, payment issues, and app functionality
-   Document all customer interactions accurately in our customer relationship management system
-   Collaborate with internal teams to resolve complex customer issues
-   Guide customers on the effective use of our ride-sharing app and services
-   Gather user feedback to help improve product offerings and customer service
-   Participate in continuous training and development programs to enhance product knowledge

## Requirements

-   Fluency in Finnish and English, both written and verbal
-   Experience in customer support, preferably in the technology or transportation sector
-   Excellent communication and problem-solving skills
-   A positive, customer-centric attitude
-   Ability to multitask and manage inquiries effectively in a fast-paced environment
-   Familiarity with ride-sharing apps or similar technology is a plus
-   Willingness to work in Athens, Greece

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/2697B5121B/apply)

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