# German speaking Fitbit Products Support Specialist role available in Bulgaria

> Mercier Consultancy · Bulgaria (Remote) · Full-time · Posted 2026-03-09

**Salary:** EUR 21,000–26,000

**Workplace:** remote

**Department:** German

## Description

Mercier Consultancy is thrilled to announce a vacancy for a German speaking Fitbit Products Support Specialist in Bulgaria! This role is perfect for individuals who have a passion for fitness technology and customer service excellence.

As a Support Specialist, you will provide assistance to German-speaking customers with their inquiries and challenges related to Fitbit products, ensuring they have a positive experience with our devices.

### Responsibilities

-   Offer exceptional support to German-speaking customers via phone, email, and chat
-   Troubleshoot and resolve technical issues regarding Fitbit products and services
-   Educate customers on product functionalities and user best practices
-   Document customer interactions systematically in our support systems
-   Collaborate with technical departments to escalate and resolve complex issues
-   Encourage customer engagement by providing helpful insights and solutions
-   Maintain professionalism and friendliness in all customer communications

## Requirements

-   Fluency in German and English, both written and spoken
-   Strong customer service skills with a dedication to customer satisfaction
-   Previous experience in customer support or technical roles is preferred
-   Deep interest in fitness technology
-   Problem-solving and troubleshooting skills
-   Able to work effectively in a team-based environment
-   Experience with customer support tools and platforms is a plus

## Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Private Health Insurance

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/29B51B687B/apply)

---
Powered by [Workable](https://www.workable.com)