# Dutch speaking customer service roles in Sofia Bulgaria - Relocation Package

> Mercier Consultancy · Sofia, Bulgaria (Hybrid) · Full-time · Posted 2026-02-16

**Salary:** EUR 22,000–25,000

**Workplace:** hybrid

**Department:** Dutch

## Description

Mercier Consultancy is excited to announce openings for Dutch Speaking Customer Service Representatives in Sofia, Bulgaria, complete with a relocation package to support your move! We are looking for motivated individuals who are eager to provide outstanding customer service and enjoy engaging with clients in their native language.

As a Customer Service Representative, you will be the voice of our company, assisting Dutch-speaking customers with their inquiries and ensuring their experience with us is nothing short of excellent. Your role will be crucial in building customer loyalty and satisfaction.

### Responsibilities

-   Provide high-quality customer service in Dutch and English through various communication channels
-   Address customer queries, issues, and requests promptly and professionally
-   Document interactions accurately in our customer relationship management system
-   Work collaboratively with internal teams to resolve customer challenges
-   Gather and analyze customer feedback to drive service improvement
-   Stay informed about our products and services to provide knowledgeable assistance
-   Participate in ongoing training and development opportunities

## Requirements

-   Fluency in Dutch and English, with excellent communication skills
-   Previous experience in customer service or a related field is preferred
-   Strong problem-solving skills and a customer-oriented mindset
-   Able to manage multiple tasks in a fast-paced environment
-   Excellent attention to detail and organizational abilities
-   Genuine enthusiasm for delivering exceptional customer experiences
-   Knowledge of CRM systems and customer support tools is an advantage

## Benefits

Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/2BDE18FA88/apply)

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