# Italian-Speaking Customer Support for Ride-Sharing App Department In Greece

> Mercier Consultancy · Athens, Greece · Full-time · Posted 2026-02-18

**Salary:** EUR 16,000–20,000

**Workplace:** on_site

**Department:** italian

## Description

Mercier Consultancy is thrilled to announce an opening for an Italian-Speaking Customer Support Representative for our Ride-Sharing App Department in Greece! In this exciting role, you will connect with our Italian-speaking customers, providing them with outstanding support for their ride-sharing needs. Your ability to communicate effectively in Italian will be essential in ensuring a seamless and enjoyable experience for our users.

This position is perfect for individuals who are passionate about technology and customer service. If you thrive in a dynamic environment and enjoy assisting others, we invite you to join our team!

### Responsibilities

-   Assist customers in Italian via phone, email, and chat with inquiries related to the ride-sharing app
-   Resolve issues related to rides, payments, and app functionality
-   Document customer interactions and solutions in our support system accurately
-   Collaborate with internal teams to escalate and resolve complex issues
-   Provide feedback to enhance customer experience and app performance
-   Stay informed about app features and industry trends to provide expert guidance

## Requirements

-   Fluency in Italian and English, both written and verbal.
-   Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
-   Prior experience in customer support, preferably in the tech or transportation sectors
-   Excellent communication and interpersonal skills
-   Strong problem-solving skills and attention to detail
-   A customer-focused attitude with a drive to help others
-   Ability to manage multiple inquiries in a fast-paced environment
-   Familiarity with ride-sharing apps or mobile technology is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/2E2A16F184/apply)

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