# Italian-Speaking Customer Support for Automotive Insurance & Claims Department

> Mercier Consultancy · Greece (Remote) · Full-time · Posted 2026-02-18

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** italian

## Description

Mercier Consultancy is pleased to offer an opportunity for an Italian-Speaking Customer Support Representative in our Automotive Insurance & Claims Department! In this vital role, you will provide exceptional support to our Italian-speaking clients, assisting them with their automotive insurance inquiries and claims processes. Your fluency in Italian will be essential in ensuring a seamless and supportive experience for our customers.

This position is ideal for individuals who have a passion for customer service and a keen interest in the automotive industry. Join us in helping our clients navigate their insurance and claims needs with ease!

### Responsibilities

-   Respond to customer inquiries in Italian through phone, email, and chat
-   Assist clients with questions related to automotive insurance policy details and claims processes
-   Document customer interactions accurately in our CRM system
-   Collaborate with claims adjusters and internal teams to resolve client issues effectively
-   Educate customers on insurance coverage and the claims submission process
-   Gather customer feedback to enhance service offerings
-   Participate in training to stay informed about industry regulations and company policies

## Requirements

-   Proficiency in both written and oral Italian and English.
-   Your nationality and native language _must_ be clearly stated in your C.V. and/or Cover Letter.
-   Prior experience in customer support, ideally within the insurance or automotive industries
-   Strong communication and interpersonal abilities
-   Exceptional problem-solving skills and a keen attention to detail
-   A service-oriented mindset with a proactive approach to customer care
-   Capability to manage multiple inquiries in a high-pressure environment
-   Knowledge of insurance software and customer support tools is advantageous

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/31EF8631F1/apply)

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