# Italian-Speaking Customer Support for Logistics Department in Greece

> Mercier Consultancy · Athens, Greece · Full-time · Posted 2026-02-18

**Salary:** EUR 16,000–20,000

**Workplace:** on_site

**Department:** italian

## Description

Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Support Representative in our Logistics Department located in beautiful Greece! In this key role, you will assist our Italian-speaking clients with their logistics needs, ensuring that their questions are answered and concerns are addressed promptly and effectively.

This position is perfect for individuals who thrive in a dynamic environment and are passionate about providing excellent customer service. If you are a problem-solver with a knack for communication, we invite you to join our team!

### Responsibilities

-   Respond to customer inquiries in Italian via phone, email, and chat
-   Assist clients with questions related to logistics services, tracking shipments, and delivery inquiries
-   Document customer interactions and solutions accurately in our support system
-   Collaborate with internal logistics teams to resolve client issues
-   Provide clients with updates on their shipments and service changes
-   Gather feedback from clients to improve our logistics services
-   Participate in training sessions to stay current on logistics practices and tools

## Requirements

-   Fluency in Italian and English, both written and verbal. Your nationality and native language must be clearly stated in your application.
-   Previous experience in customer support, especially in logistics or supply chain management
-   Strong communication and interpersonal skills
-   Excellent problem-solving abilities and attention to detail
-   A proactive approach to customer service
-   Ability to handle multiple inquiries in a fast-paced environment
-   Familiarity with logistics software and customer support tools is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/32E13EC834/apply)

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