# Nordic Speaking Customer Support for Ride-Sharing App Department - Athens Greece

> Mercier Consultancy · Athens, Greece · Full-time · Posted 2026-02-25

**Salary:** EUR 20,000–24,000

**Workplace:** on_site

**Department:** Nordic

## Description

Mercier Consultancy is thrilled to announce an opening for a Nordic Speaking Customer Support Representative for our Ride-Sharing App Department, located in Athens, Greece! In this dynamic role, you will be the primary point of contact for our Nordic-speaking riders and drivers, assisting them with their inquiries and providing support to ensure a smooth ride-sharing experience.

If you are passionate about mobility solutions, possess excellent communication skills, and are eager to make a difference in the ride-sharing industry, we encourage you to apply!

### Responsibilities

-   Assist Nordic-speaking customers via phone, email, and chat with inquiries related to the ride-sharing app
-   Provide support on account issues, payment questions, and app functionalities
-   Document customer interactions and feedback in our support system
-   Work collaboratively with internal teams to resolve escalated issues
-   Guide customers on best practices for using the ride-sharing app
-   Participate in team meetings and training to improve product knowledge and service delivery

## Requirements

-   Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Icelandic, Finnish) and English, both written and verbal
-   Experience in customer support or service roles, particularly in the tech or mobility sectors
-   Excellent communication and interpersonal skills
-   Strong problem-solving abilities and attention to detail
-   A customer-first mindset with a passion for helping others
-   Able to work effectively in a fast-paced environment
-   Familiarity with ride-sharing apps or services is an advantage

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/433A39AC28/apply)

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