# Polish speaking Fitbit Customer Support Specialist in Bulgaria - Relocation Pack

> Mercier Consultancy · Bulgaria (Remote) · Full-time · Posted 2026-03-09

**Salary:** EUR 18,000–24,000

**Workplace:** remote

**Department:** Polish

## Description

Mercier Consultancy is excited to offer an opportunity for a Polish Speaking Fitbit Customer Support Specialist in beautiful Bulgaria, complete with a generous relocation package! This role is ideal for individuals looking to combine their passion for technology and health with exceptional customer service skills.

As a specialist, you will be responsible for assisting Polish-speaking customers with their inquiries regarding Fitbit products. Your goal will be to deliver outstanding support and ensure that users can make the most of their fitness devices.

### Responsibilities

-   Support Polish-speaking customers via phone, email, and chat, addressing their questions and concerns
-   Troubleshoot any technical issues and offer reliable solutions
-   Guide customers through the effective use of their Fitbit devices and applications
-   Document customer interactions in accordance with company policies
-   Work closely with technical teams to escalate issues when necessary
-   Promote a positive user experience and encourage customer engagement
-   Maintain a friendly and professional demeanor at all times

## Requirements

-   Fluency in Polish and English, both written and spoken
-   Strong customer service skills with an emphasis on effective communication
-   Prior experience in customer support or technical assistance preferred
-   Genuine interest in fitness and health technology
-   Ability to troubleshoot issues and think critically under pressure
-   Team-oriented mindset with the capability to work independently
-   Familiarity with customer support software is an advantage

## Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Private Health Insurance

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/43A5BC6307/apply)

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