# French Speaking Customer Service for Social Media Giant - Relocation to Greece

> Mercier Consultancy · Greece (Remote) · Full-time · Posted 2026-05-02

**Salary:** EUR 18,000–22,000

**Workplace:** remote

**Department:** French

## Description

Mercier Consultancy is pleased to offer a remarkable opportunity for a French Speaking Customer Service Representative to join our Client, a leading Social Media Giant. This position requires relocation to Greece, where you will provide exemplary support to French-speaking users of the platform.

In this role, you will manage user inquiries, resolve issues related to account management, content, and platform features, ensuring a positive and seamless experience for our French-speaking community. Your expertise and cultural understanding will play a critical role in maintaining high user satisfaction levels.

### Responsibilities

-   Provide outstanding customer support in French for platform-related inquiries
-   Assist users with account issues, troubleshooting, and content-related questions
-   Handle escalations professionally, ensuring timely and effective resolution
-   Document and track user interactions accurately in the CRM system
-   Collaborate with technical and moderation teams to address complex problems
-   Stay informed about platform updates, policies, and industry trends
-   Contribute feedback to improve user experience and support processes

## Requirements

-   Fluency in French and English, with excellent verbal and written communication skills
-   Willingness and ability to relocate to Greece as required
-   Strong customer service skills and a solution-oriented mindset
-   Previous experience in customer service or technical support, preferably in social media or tech industries
-   Ability to manage multiple inquiries efficiently in a fast-paced environment
-   Detail-oriented with strong problem-solving and organizational abilities
-   Passion for social media platforms and digital communication
-   Familiarity with CRM systems and support software is advantageous

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/4827117962/apply)

---
Powered by [Workable](https://www.workable.com)