# French Customer Service for Digital Bank - Athens, Fully Paid Relocation

> Mercier Consultancy · Athens, Greece · Full-time · Posted 2026-05-02

**Salary:** EUR 18,000–22,000

**Workplace:** on_site

**Department:** French

## Description

Mercier Consultancy is thrilled to offer an exciting opportunity for a French Speaking Customer Service Representative to join our Client's Digital Bank based in Athens. This position comes with a fully paid relocation package, providing a seamless transition to live and work in the vibrant city of Athens.

In this role, you will be a key point of contact for French-speaking customers, delivering exceptional service and resolving inquiries related to digital banking products and services. Your expertise will contribute to the bank's commitment to innovation and customer satisfaction.

### Responsibilities

-   Provide outstanding customer service in French for digital banking customers
-   Assist clients with inquiries related to accounts, transactions, digital products, and security concerns
-   Resolve customer issues promptly and professionally, ensuring a positive banking experience
-   Maintain accurate records of customer interactions in the CRM system
-   Collaborate with internal teams to facilitate smooth resolution of complex cases
-   Stay informed about digital banking trends, products, and regulatory requirements
-   Support continuous service improvement through customer feedback and insights

## Requirements

-   Fluency in French and English with excellent communication skills
-   Strong customer service orientation with a focus on problem-solving
-   Experience in banking, finance, or digital services customer support is preferred
-   Ability to adapt quickly and thrive in a dynamic, technology-driven environment
-   Detail-oriented with strong organizational skills
-   Willingness to relocate to Athens; fully paid relocation assistance provided
-   Familiarity with CRM software and digital banking platforms is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/48AEA18C08/apply)

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