# Dutch-Speaking Fitbit Product Support Specialist - Sofia, Fully Paid Relocation

> Mercier Consultancy · Sofia, Bulgaria · Full-time · Posted 2026-03-25

**Salary:** EUR 21,000–26,000

**Workplace:** on_site

**Department:** Dutch

## Description

Mercier Consultancy is looking for a Dutch-Speaking Fitbit Product Support Specialist to join our team in Sofia, Bulgaria, with a fully paid relocation package. This role is ideal for individuals passionate about technology and health, eager to provide exceptional support to Fitbit users.

As a Product Support Specialist, you will assist Dutch-speaking customers in troubleshooting product-related issues, guiding them on features, and enhancing their overall user experience. You will play a vital role in ensuring customer satisfaction and loyalty.

### Responsibilities

-   Provide high-quality customer support in Dutch across multiple channels including phone, email, and chat
-   Troubleshoot Fitbit product issues and provide effective solutions
-   Educate customers on product features, usage, and best practices
-   Document customer interactions and maintain accurate records in CRM systems
-   Collaborate with technical teams to escalate and resolve complex problems
-   Maintain a professional and empathetic communication style
-   Contribute feedback and insights to improve products and customer experience

## Requirements

-   Fluency in Dutch and English, both written and spoken. Your native language and nationality must be clearly stated in your CV and/or Cover Letter.
-   Previous customer support experience, preferably in product or technical support
-   Strong problem-solving skills and technical aptitude
-   Excellent communication and interpersonal skills
-   Ability to work independently and as part of a team
-   Willingness to relocate to Sofia, with full relocation support provided
-   Familiarity with customer support software is a plus

## Benefits

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/4B1F2E89A0/apply)

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