# Dutch front office technical support - Hybrid working model - Sofia Bulgaria

> Mercier Consultancy · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-02-03

**Salary:** EUR 20,000–26,000

**Workplace:** remote

**Department:** Dutch

## Description

Mercier Consultancy is thrilled to offer an opportunity for a Dutch Front Office Technical Support Specialist, located in Sofia, Bulgaria, with a hybrid working model! In this role, you will serve as a vital point of contact for our Dutch-speaking clients, providing technical assistance and support related to our products and services.

As a Front Office Technical Support Specialist, you will interact directly with clients, helping them resolve technical issues and ensuring a smooth user experience. Your expertise will not only help maintain client satisfaction but also contribute to the improvement of our services.

### Responsibilities

-   Provide technical support to Dutch-speaking clients through various channels such as phone, email, and chat
-   Troubleshoot and resolve hardware and software issues effectively
-   Document technical issues and solutions in our support system
-   Advise clients on best practices and usage of our products
-   Collaborate with technical teams to escalate and resolve more complex issues
-   Engage in continual training to enhance your product knowledge and technical skills
-   Collect and analyze client feedback to provide insights for service improvements

## Requirements

-   Fluency in Dutch and English, both written and spoken
-   Strong communication and interpersonal skills
-   Previous experience in a technical support or customer service role is advantageous
-   Ability to troubleshoot technical problems and provide clear instructions
-   Proficient in using support ticketing systems and Microsoft Office Suite
-   Attention to detail and organizational skills
-   Ability to work independently and collaboratively in a hybrid work environment

## Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Private Health Insurance

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/4B565EA4AB/apply)

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