# Italian-Speaking Customer Solutions Consultant in Sofia - Fully Paid Relocation

> Mercier Consultancy · Sofia, Bulgaria · Full-time · Posted 2026-03-26

**Salary:** EUR 18,000–24,000

**Workplace:** on_site

**Department:** Italian

## Description

Mercier Consultancy is seeking an Italian-Speaking Customer Solutions Consultant to join our team in Sofia, Bulgaria, with fully paid relocation support. In this role, you will provide personalized customer solutions and support to our Italian-speaking clients, ensuring a high level of customer satisfaction and success.

Working in a dynamic and collaborative environment, you will manage client inquiries, troubleshoot issues, and deliver customized solutions that meet client needs. This is a great opportunity for career growth, combined with a comprehensive relocation package to support your move to Sofia.

### Responsibilities

-   Provide dedicated support to Italian-speaking customers
-   Understand client requirements and deliver tailored solutions
-   Collaborate with internal teams to resolve issues efficiently and effectively
-   Maintain accurate records of client interactions and solutions provided
-   Identify opportunities for service improvement based on client feedback
-   Assist in onboarding and training new clients
-   Keep abreast of company products, services, and industry trends

## Requirements

-   Fluency in Italian and English, both spoken and written.
-   Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
-   Strong customer service skills with a solution-oriented approach
-   Excellent communication and interpersonal skills
-   Ability to work independently as well as collaboratively
-   Attention to detail and strong problem-solving skills
-   Previous experience in customer support or consulting is preferred
-   Willingness to relocate to Sofia, Bulgaria; full relocation costs covered

## Benefits

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/4BA8E0BFD5/apply)

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