# Italian Player support specialist for gaming department in Sofia Bulgaria

> Mercier Consultancy · Sofia, Bulgaria (Hybrid) · Full-time · Posted 2026-02-19

**Salary:** EUR 20,000–24,000

**Workplace:** hybrid

**Department:** Italian

## Description

Mercier Consultancy is excited to offer a fantastic opportunity for an Italian Player Support Specialist to join our vibrant gaming department in Sofia, Bulgaria! In this role, you will be the primary support contact for our Italian-speaking gaming community, ensuring players receive top-notch assistance and enjoy an exceptional gaming experience.

As a Player Support Specialist, you will handle player inquiries, troubleshoot game-related issues, and contribute to a friendly and supportive environment. We are looking for passionate individuals who have excellent communication skills and a dedication to helping our players.

### Responsibilities

-   Provide outstanding support to Italian-speaking players through email, chat, and social media channels
-   Troubleshoot and resolve technical issues, gameplay queries, and account-related concerns
-   Document player interactions and support tickets accurately in our customer relationship management system
-   Collaborate with other teams to effectively resolve complex player issues
-   Collect and relay player feedback to the development team for service enhancements
-   Help foster a positive and engaging gaming community for players
-   Stay informed about the latest gaming trends and product developments

## Requirements

-   Fluency in Italian and English, both written and spoken
-   Excellent communication and customer service skills
-   Previous experience in player support or customer-facing roles is an advantage
-   A strong passion for gaming and understanding of gaming culture
-   Strong problem-solving skills with great attention to detail
-   Able to work independently as well as part of a collaborative team
-   Familiarity with customer support software and gaming platforms is a bonus

## Benefits

-   **Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)**
-   Fully paid training sessions from the office
-   Stable job and career development opportunities
-   Attractive salary
-   Additional health insurance
-   50+ benefits and services to choose from
-   Positive international working environment
-   Support and learning
-   Employee referral bonuses

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/5525FA0867/apply)

---
Powered by [Workable](https://www.workable.com)