# Spanish-Speaking Customer Support for Mobile Banking Services Department

> Mercier Consultancy · Athens, Greece · Full-time · Posted 2026-02-19

**Salary:** EUR 16,000–20,000

**Workplace:** on_site

**Department:** Spanish

## Description

Mercier Consultancy is thrilled to announce an opening for a Spanish-Speaking Customer Support Representative in our Mobile Banking Services Department! In this vital role, you will provide exceptional service to our Spanish-speaking clients, helping them navigate our mobile banking platform and addressing any inquiries they may have. Your ability to communicate fluently in Spanish will be key to delivering a seamless banking experience.

This position is perfect for individuals who are passionate about financial services and customer support. If you thrive in a dynamic environment and enjoy solving problems, we want to hear from you!

### Responsibilities

-   Provide customer support in Spanish via phone, email, and chat
-   Assist clients with inquiries related to mobile banking features, transactions, and account management
-   Document all customer interactions and resolutions accurately in our CRM system
-   Work closely with technical teams to resolve complex issues
-   Guide customers on best practices for using mobile banking services safely and effectively
-   Gather customer feedback to enhance our services
-   Participate in training sessions to remain informed on product features and updates

## Requirements

-   Fluency in Spanish and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
-   Previous experience in customer support, particularly in the banking or financial services sector
-   Strong communication and interpersonal skills
-   Excellent problem-solving abilities and attention to detail
-   A customer-focused mindset with a proactive attitude
-   Ability to manage multiple inquiries in a fast-paced environment
-   Familiarity with mobile banking technologies and platforms is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/5DFB0F9C8B/apply)

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