# Portuguese Speaking Customer Expert for Telecoms Company - Athens, Greece

> Mercier Consultancy · Athens, Greece · Full-time · Posted 2026-04-27

**Salary:** EUR 18,000–22,000

**Workplace:** on_site

**Department:** Portuguese

## Description

Mercier Consultancy is looking for a Portuguese Speaking Customer Expert to join a leading telecommunications company based in Athens, Greece. In this role, you will be responsible for delivering excellent customer service to Portuguese-speaking clients, assisting them with various telecom-related inquiries and issues.

Your role will involve providing timely and effective support, ensuring customer satisfaction, and contributing to the company’s reputation for outstanding service.

### Responsibilities

-   Provide exemplary customer support in Portuguese
-   Assist customers with telecom products, services, billing, and troubleshooting
-   Manage and resolve customer complaints promptly and professionally
-   Document customer interactions accurately in the system
-   Collaborate closely with technical and operational teams to solve customer issues
-   Identify opportunities for upselling or cross-selling telecommunications products
-   Participate in regular training to maintain up-to-date product knowledge and enhance service skills

## Requirements

-   Fluency in Portuguese and English, both written and spoken
-   Experience in customer service or support roles, preferably within the telecommunications industry
-   Strong communication, problem-solving, and interpersonal skills
-   Customer-oriented mindset with professionalism and patience
-   Ability to work effectively in a fast-paced, team-oriented environment
-   Strong organizational skills and attention to detail
-   Willingness to relocate or work in Athens, Greece

## Benefits

-   Competitive Monthly Salary
-   Monthly Performance Bonus
-   Fully Paid Relocation Package ( Flight, Transfer and Hotel )
-   Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Free Greek lessons
-   And More!

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/5EE50C267D/apply)

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