# Czech Speaking Customer Service for Airline Company - Work In Greece

> Mercier Consultancy · Athens, Greece (Remote) · Full-time · Posted 2026-03-17

**Salary:** EUR 16,000–20,000

**Workplace:** remote

## Description

Mercier Consultancy is excited to present an incredible opportunity for a Czech Speaking Customer Service Representative to join our Client, a leading Airline Company, based in Greece. In this vital role, you will be responsible for providing exceptional support to our Czech-speaking customers, assisting them with all inquiries related to flights, bookings, and travel-related services.

Your fluency in Czech will be paramount in helping clients with ticket reservations, itinerary changes, and resolving any concerns they may have. Your dedication to delivering high-quality customer service will enhance the overall travel experience for our valued passengers.

### Responsibilities

-   Deliver outstanding customer service in Czech through phone, email, and chat for airline inquiries
-   Assist customers with flight bookings, changes, cancellations, and baggage inquiries
-   Effectively resolve customer complaints and provide timely solutions
-   Document all customer interactions accurately in our CRM system
-   Work collaboratively with various departments to ensure seamless service delivery
-   Gather customer feedback to improve service quality and operational efficiency
-   Stay updated on airline policies, industry trends, and promotional offers

## Requirements

-   Fluency in Czech and English, with strong communication and interpersonal skills
-   Exceptional customer service focus with a proactive approach to problem-solving
-   Prior experience in customer service, particularly in the travel or airline industry, is preferred
-   Able to handle multiple inquiries in a fast-paced environment
-   Detail-oriented with strong organizational abilities
-   Genuine passion for travel and assisting customers with their journey
-   Familiarity with customer support software and CRM systems is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/5F272BEB27/apply)

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