# French-Speaking iRobot Support Specialist - Sofia, Fully Paid Relocation

> Mercier Consultancy · Sofia, Bulgaria · Full-time · Posted 2026-03-25

**Salary:** EUR 18,000–24,000

**Workplace:** on_site

**Department:** French

## Description

Mercier Consultancy is seeking a dedicated French-Speaking iRobot Support Specialist to join our team in Sofia, Bulgaria. This position offers a fully paid relocation package, providing you with an excellent opportunity to advance your career while experiencing life in a vibrant international city.

In this role, you will deliver expert technical and customer support to French-speaking clients using iRobot products. You will be responsible for troubleshooting product issues, providing guidance on usage and maintenance, and ensuring a high level of customer satisfaction.

### Responsibilities

-   Provide technical support and assistance to French-speaking iRobot customers via phone, email, and chat
-   Troubleshoot hardware and software issues related to iRobot devices
-   Educate customers on product features, usage, and maintenance
-   Document customer interactions and technical solutions accurately in the CRM system
-   Coordinate with internal teams to escalate and resolve complex technical problems
-   Contribute to the creation and improvement of support documentation and resources
-   Maintain high customer satisfaction through effective communication and problem resolution

## Requirements

-   Fluency in French and English, both spoken and written. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
-   Previous experience in technical support, ideally in consumer electronics or related fields
-   Strong problem-solving and troubleshooting skills
-   Excellent communication and interpersonal skills
-   Ability to work collaboratively in a fast-paced environment
-   Willingness to relocate to Sofia, Bulgaria (relocation fully covered)
-   Proactive attitude and dedication to exceptional customer service

## Benefits

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/63CD337614/apply)

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