# French Speaking Customer Service for Subscription-Based Services

> Mercier Consultancy · Athens, Greece (Remote) · Full-time · Posted 2026-03-03

**Salary:** EUR 16,000–20,000

**Workplace:** remote

## Description

Mercier Consultancy is excited to offer an opportunity for a French Speaking Customer Service Representative to join our Client's Subscription-Based Services team. In this essential role, you will provide exceptional support to our French-speaking customers, assisting them with inquiries and issues related to our subscription services.

Your fluency in French will be critical as you guide clients through the sign-up process, assist with account management, and handle any questions or challenges they may encounter while using our services. By delivering high-quality customer care, you will contribute significantly to customer satisfaction and retention.

### Responsibilities

-   Deliver top-notch customer service in French via phone, email, and chat regarding subscription inquiries
-   Assist customers with subscription sign-up, billing inquiries, and account management
-   Resolve customer issues and complaints in a timely and professional manner
-   Document customer interactions accurately in our CRM system
-   Collaborate with the product and technical support teams to address customer needs
-   Gather customer feedback to drive improvements in service offerings
-   Stay updated on service features and promotions to help inform customers

## Requirements

-   Fluency in French and English, with strong communication and interpersonal skills
-   Customer service experience, preferably in subscription-based services or similar industries
-   Ability to handle multiple inquiries effectively in a fast-paced environment
-   Detail-oriented with strong organizational skills
-   Proactive problem-solver with a focus on achieving customer satisfaction
-   Genuine interest in subscription services and enhancing customer experiences
-   Familiarity with customer support software and CRM systems is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/667AF38126/apply)

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