# German Speaking Customer Service roles in Sofia Bulgaria - Relocation Package

> Mercier Consultancy · Sofia, Bulgaria (Hybrid) · Full-time · Posted 2026-02-16

**Salary:** EUR 22,000–25,000

**Workplace:** hybrid

**Department:** German

## Description

Mercier Consultancy is excited to announce openings for German Speaking Customer Service Representatives in Sofia, Bulgaria, providing a comprehensive relocation package to assist you in making this transition! We are looking for enthusiastic and customer-minded individuals who are dedicated to delivering top-tier service to our clients.

As a Customer Service Representative, your primary responsibility will be to engage with our German-speaking customers, addressing their inquiries and ensuring that their experience with us is excellent. Your role will be pivotal in building and maintaining strong customer relationships.

### Responsibilities

-   Provide exceptional customer service in German and English via multiple communication channels
-   Resolve customer queries, issues, and concerns efficiently and professionally
-   Accurately document customer interactions in our CRM system
-   Coordinate with other teams to ensure satisfactory resolutions to customer challenges
-   Collect and share customer feedback to support continuous service improvement
-   Remain knowledgeable about product offerings and promotional initiatives
-   Participate in training sessions to enhance product knowledge and service skills

## Requirements

-   Fluency in German and English with strong communication skills
-   Previous experience in customer service is highly preferred
-   Strong problem-solving skills and a customer-centered mindset
-   Ability to thrive in a fast-paced environment while managing multiple inquiries
-   Attention to detail and strong organizational abilities
-   Passion for delivering outstanding customer experiences
-   Experience with customer support software and CRM systems is an advantage

## Benefits

Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/683FF64C90/apply)

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