# Italian Speaking Customer Support for E-Marketplace Platform Department - Greece

> Mercier Consultancy · Greece (Remote) · Full-time · Posted 2026-03-17

**Salary:** EUR 18,000–21,000

**Workplace:** remote

**Department:** Italian

## Description

Mercier Consultancy is thrilled to announce an opening for an Italian Speaking Customer Support Representative for our E-Marketplace Platform Department in Greece! In this key role, you will provide exceptional support to our Italian-speaking customers as they navigate our online marketplace and resolve their inquiries. Your ability to communicate fluently in Italian will play a vital role in ensuring customer satisfaction.

If you are passionate about e-commerce and enjoy delivering great customer service, we encourage you to apply! This position offers the opportunity to join a dynamic team dedicated to enhancing the online shopping experience for our users.

### Responsibilities

-   Assist customers in Italian via phone, email, and chat with inquiries related to the e-marketplace platform
-   Provide information regarding products, order tracking, and payment processes
-   Document customer interactions accurately and efficiently in our support system
-   Collaborate with various internal teams to resolve complex issues faced by customers
-   Gather customer feedback to improve service and platform functionality
-   Stay updated on platform features and industry trends to enhance customer interactions
-   Participate in training sessions to develop and refine customer support skills

## Requirements

-   Fluency in Italian and English, both written and verbal
-   Prior experience in customer support, particularly in e-commerce or retail
-   Excellent communication and interpersonal skills
-   Strong problem-solving abilities and attention to detail
-   A proactive approach to ensuring customer satisfaction
-   Ability to multitask and manage inquiries in a fast-paced environment
-   Familiarity with e-marketplace platforms and customer support tools is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/72F7004190/apply)

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