# Romanian Customer Expert - Sofia, Fully Paid Relocation

> Mercier Consultancy · Sofia, Bulgaria · Full-time · Posted 2026-04-16

**Salary:** EUR 18,000–22,000

**Workplace:** on_site

**Department:** Romanian

## Description

Mercier Consultancy is seeking a Romanian Customer Expert to join a leading company in Sofia, Bulgaria. This exciting opportunity offers fully paid relocation to Sofia, allowing you to grow your career in a vibrant and international environment.

As a Romanian Customer Expert, you will be responsible for delivering excellent customer support to Romanian-speaking clients. You will handle inquiries, provide solutions, and ensure an exceptional customer experience that strengthens client loyalty.

### Responsibilities

-   Respond promptly and professionally to customer inquiries in Romanian
-   Provide product and service information to clients
-   Troubleshoot and resolve customer issues efficiently
-   Maintain accurate records of customer interactions
-   Work closely with internal teams to improve customer service processes
-   Identify opportunities to upsell or cross-sell services
-   Contribute to feedback collection and service enhancement initiatives
-   Participate in ongoing training to enhance knowledge and skills

## Requirements

-   Native or fluent Romanian speaker with excellent command of English
-   Prior experience in customer service or support roles
-   Strong communication and interpersonal skills
-   Problem-solving mindset with attention to detail
-   Ability to work in a team-oriented environment
-   Willingness to relocate to Bulgaria (fully paid relocation provided)
-   Adaptability and eagerness to learn in a dynamic setting

## Benefits

-   Financial support during relocation to Bulgaria
-   Stable job and career development opportunities
-   Attractive salary
-   Additional health insurance
-   Positive international working environment
-   Support and learning

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/745346C7D0/apply)

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