# Customer Service for Polish-speaking IT Support - Athens, Greece

> Mercier Consultancy · Athens, Greece · Full-time · Posted 2026-04-24

**Salary:** EUR 16,000–20,000

**Workplace:** on_site

**Department:** Polish

## Description

Mercier Consultancy is seeking a Customer Service Representative fluent in Polish to join our IT Support team based in Athens, Greece. In this essential role, you will provide outstanding customer service and support to Polish-speaking clients, assisting them with IT-related inquiries and technical issues.

If you have strong communication skills, a passion for technology, and a dedication to delivering excellent customer support, we encourage you to apply and become a valued member of our team.

### Responsibilities

-   Provide customer service and IT support in Polish.
-   Assist customers in troubleshooting technical issues and guiding them through solutions.
-   Document customer interactions, issues, and resolutions accurately.
-   Collaborate with technical teams to escalate and resolve complex problems.
-   Maintain up-to-date knowledge of IT products, systems, and support processes.
-   Ensure timely and professional responses to customer inquiries.

## Requirements

-   Fluency in Polish and English, both written and spoken. Please clearly state your nationality and native language in your C.V. and/or cover letter.
-   Strong customer service and communication skills.
-   Basic knowledge of IT systems and troubleshooting techniques.
-   Previous experience in IT support or customer service is preferred.
-   Ability to manage multiple tasks in a fast-paced environment.
-   Problem-solving mindset and attention to detail.
-   Familiarity with customer support software and ticketing systems is an advantage.

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/7DDFE0599A/apply)

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