# Italian-Speaking Customer Support for Luxury Brand Retail Department in Greece

> Mercier Consultancy · Greece (Remote) · Full-time · Posted 2026-02-18

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** italian

## Description

Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Support Representative in our Luxury Brand Retail Department, based in Greece! In this prestigious role, you will have the opportunity to provide exceptional service to our Italian-speaking clients as they explore our luxury product offerings. Your expertise in customer service will be essential in curating memorable experiences for customers who appreciate high-end brands.

This position is perfect for individuals who are passionate about luxury retail and committed to delivering exceptional customer care. If you thrive in a fast-paced and glamorous environment, we want to hear from you!

### Responsibilities

-   Provide customer support in Italian via phone, email, and chat
-   Assist clients with inquiries about luxury products, orders, and services
-   Document customer interactions and solutions accurately in our systems
-   Collaborate with internal teams to resolve client inquiries and enhance service delivery
-   Maintain a deep understanding of our luxury brand offerings and the market trends
-   Proactively gather customer feedback to inform improvements
-   Participate in training sessions to remain updated on the latest luxury retail developments

## Requirements

-   Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
-   Fluency in Italian and English, both written and verbal, is mandatory.
-   Previous experience in customer support, particularly in the luxury retail sector
-   Excellent communication and interpersonal skills
-   Ability to handle inquiries with professionalism and grace
-   Proficiency in customer support platforms and tools

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/7F287597AD/apply)

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