# Italian Speaking Road side assistance for luxury car brand in Greece

> Mercier Consultancy · Greece (Remote) · Full-time · Posted 2026-03-23

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Italian

## Description

Mercier Consultancy is looking for an Italian Speaking Roadside Assistance Representative to support a distinguished luxury car brand in Greece. In this role, you will provide exceptional assistance to Italian-speaking customers, ensuring their experience reflects the high standards of the brand.

Your ability to communicate effectively in Italian will help customers resolve their vehicle-related issues promptly and professionally, delivering outstanding customer service in challenging roadside situations.

### Responsibilities

-   Provide efficient and professional roadside assistance to Italian-speaking customers via phone and digital channels
-   Assess customer needs accurately and deliver suitable solutions in a timely manner
-   Collaborate with service providers, including towing and repair services, to facilitate quick assistance
-   Maintain detailed records of customer interactions within the CRM system
-   Ensure courteous, empathetic, and professional communication at all times
-   Collect and analyze customer feedback to enhance service quality
-   Stay informed about the luxury car brand’s latest products and service updates

## Requirements

-   Fluency in Italian and English with excellent verbal and written communication skills
-   Strong customer service mindset and the ability to remain calm under pressure
-   Previous experience in roadside assistance or customer support is advantageous
-   Effective problem-solving skills and ability to provide quick solutions
-   Attention to detail and strong organizational skills
-   Passion for luxury vehicles and commitment to delivering superior customer experiences
-   Familiarity with CRM systems and customer service tools is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/7FD0D05650/apply)

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