# French Speaking Customer Service for Consumer Electronics Brand

> Mercier Consultancy · Athens, Greece · Full-time · Posted 2026-03-03

**Salary:** EUR 16,000–20,000

**Workplace:** on_site

## Description

Mercier Consultancy is thrilled to offer an exciting opportunity for a French Speaking Customer Service Representative for our Client's Consumer Electronics Brand. In this dynamic role, you will provide exceptional support to our French-speaking customers, assisting them with inquiries related to a wide range of innovative consumer electronics.

Your fluency in French will be essential in helping clients understand product features, resolve technical issues, and ensure a seamless customer experience. Joining our team means becoming a part of a mission to enhance customer satisfaction and loyalty through outstanding service.

### Responsibilities

-   Provide excellent customer service in French via phone, email, and chat for consumer electronics inquiries
-   Assist customers with product specifications, compatibility issues, and usage instructions
-   Effectively resolve customer concerns and technical issues in a professional manner
-   Document all customer interactions accurately in our CRM system
-   Collaborate with technical support teams to ensure timely resolution of complex inquiries
-   Gather feedback from customers to drive improvements in our products and service
-   Stay updated on the latest trends and advancements in consumer electronics

## Requirements

-   Fluency in French and English, with strong communication skills
-   Exceptional customer service skills and a passion for technology
-   Experience in customer service, particularly in electronics or retail, is preferred
-   Able to handle multiple customer inquiries efficiently
-   Detail-oriented with strong organizational skills
-   Genuine interest in consumer electronics and helping customers with their needs
-   Familiarity with customer support software and CRM systems is advantageous

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/80E6FEF0BA/apply)

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