# Estonian speaking Customer Service roles in Sofia, Bulgaria - Relocation Pack

> Mercier Consultancy · Sofia, Bulgaria (Hybrid) · Full-time · Posted 2026-02-18

**Salary:** EUR 18,000–22,000

**Workplace:** hybrid

**Department:** Estonian

## Description

Mercier Consultancy is pleased to announce exciting openings for Estonian Speaking Customer Service Representatives in Sofia, Bulgaria, along with a relocation package to support your transition! We are seeking motivated individuals who are dedicated to providing exceptional service to our Estonian-speaking customers.

In this role, you will be the first point of contact for our Estonian-speaking clients, assisting them with their queries, resolving issues, and ensuring a positive experience with our services. Your efforts will play a crucial role in enhancing customer satisfaction and loyalty.

### Responsibilities

-   Provide outstanding customer service in Estonian and English through various communication channels
-   Effectively address customer inquiries, concerns, and complaints in a polite and professional manner
-   Document customer interactions accurately within our CRM system
-   Collaborate with internal teams to ensure timely resolution of customer issues
-   Gather and analyze customer feedback to support service improvements
-   Stay informed about the company’s products and updates to provide knowledgeable assistance
-   Engage in continuous training to enhance customer service skills and product knowledge

## Requirements

-   Fluency in Estonian and English with excellent communication skills
-   Prior experience in customer service or related roles is preferred
-   Strong problem-solving abilities and a customer-oriented mindset
-   Able to work effectively in a fast-paced environment while managing multiple tasks
-   Attention to detail and strong organizational skills are essential
-   Passionate about delivering excellent customer experiences
-   Familiarity with CRM systems and customer support tools is advantageous

## Benefits

Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/8345F7F64D/apply)

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