# Czech-Speaking Customer Support for High-End Brand Retail, Remote in Greece

> Mercier Consultancy · Greece (Remote) · Full-time · Posted 2026-02-27

**Salary:** EUR 18,000–22,000

**Workplace:** remote

**Department:** Czech

## Description

Mercier Consultancy is thrilled to announce a remarkable opportunity for a Czech-Speaking Customer Support Representative in the High-End Brand Retail sector, working remotely from Greece! In this premium role, you will engage with our valued Czech-speaking clients, providing them with expert guidance and support as they explore luxury products. Your dedication to exceptional service will help to elevate our clients' shopping experiences.

This position is a perfect fit for individuals with a passion for the luxury retail market and a commitment to delivering outstanding customer experiences. Join our dynamic team and contribute to the exceptional world of high-end retail!

### Responsibilities

-   Provide outstanding customer support in Czech via phone, email, and chat
-   Assist clients with inquiries about high-end products, orders, and returns
-   Document all customer interactions and resolutions in our CRM system
-   Collaborate with internal teams to address and resolve client issues effectively
-   Maintain knowledge of luxury brand offerings and current trends
-   Collect and analyze customer feedback to enhance overall service quality
-   Participate in training sessions to stay current on products and service standards

## Requirements

-   Fluency in Czech and English, both written and verbal, is required.
-   Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
-   Strong attention to detail and problem-solving abilities
-   A customer-centric approach with a passion for luxury brands
-   Able to work independently and manage multiple tasks efficiently in a remote environment
-   Proficiency in customer support tools and platforms

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/83A94CAC56/apply)

---
Powered by [Workable](https://www.workable.com)