# German Speaking Customer Support for Online Auction & Bidding Platform Departmen

> Mercier Consultancy · Athens, Greece · Full-time · Posted 2025-03-20

**Salary:** EUR 20,000–30,000

**Workplace:** on_site

**Department:** German

## Description

Mercier Consultancy is excited to announce an opportunity for a German Speaking Customer Support Representative in our Online Auction & Bidding Platform Department for one of our clients! In this Entry Level role, you will be the go-to person for our German-speaking clients, providing them with exceptional support as they navigate our auction platform. Your expertise will play a vital role in ensuring that our customers have a smooth and successful bidding experience.

If you have a passion for customer service and enjoy helping others in a dynamic online environment, this position is perfect for you. Join our dedicated team and make a significant impact on the experience of online auction participants!

### Responsibilities

-   Respond to customer inquiries in German via email, phone, and chat
-   Assist clients with questions related to the auction process and platform functionality
-   Document customer interactions and solutions accurately in our support system
-   Collaborate with internal teams to address client concerns and feedback
-   Provide guidance on best practices for participating in auctions
-   Participate in training to stay updated on platform enhancements and changes

## Requirements

-   Fluency in German and English, both written and verbal
-   Experience in customer support, preferably in online platforms or auction services
-   Excellent communication and interpersonal skills
-   Strong analytical and problem-solving abilities
-   A proactive approach to ensuring customer satisfaction
-   Able to manage multiple inquiries efficiently in a fast-paced environment
-   Familiarity with customer support tools and technologies

## Benefits

-   Competitive Monthly Salary
-   Monthly Performance Bonus
-   Fully Paid Relocation Package ( Flight, Transfer and Hotel )
-   Health Insurance
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Free Greek Course
-   More Benefits and Discounts
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/84D063D9BA/apply)

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