# German Speaking Customer Care Agent

> Mercier Consultancy · Greece (Remote) · Full-time · Posted 2025-08-19

**Salary:** EUR 20,000–23,000

**Workplace:** remote

**Department:** Cyriel TP

## Description

Mercier Consultancy is seeking a German Speaking Customer Care Agent to enhance our dedicated team! In this vital position, you will provide outstanding support to our German-speaking customers, ensuring their needs are met with efficiency and professionalism.

As a Customer Care Agent, your primary responsibility will be to assist clients with inquiries regarding our products and services. Your passion for customer service and ability to communicate effectively will play a key role in fostering positive relationships with our clientele.

### Responsibilities

-   Respond to inquiries from German-speaking clients via phone, email, and chat
-   Provide assistance with product-related questions and service issues
-   Maintain detailed records of customer interactions in our CRM system
-   Work closely with internal teams to resolve customer issues in a timely manner
-   Advise customers on best practices for utilizing our services effectively
-   Collect feedback from clients to help improve service delivery
-   Engage in continuous training to develop your skill set

## Requirements

-   Fluency in German and English, both written and verbal
-   A strong knack for customer service and effective communication
-   Experience in customer support or a similar role is an advantage
-   Ability to solve problems and troubleshoot effectively
-   Friendly demeanor with a focus on customer satisfaction
-   Capability to handle multiple tasks while prioritizing efficiently
-   Enthusiasm for learning and adapting to new challenges

## Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/8AE55B00A0/apply)

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