# Czech-Speaking Player Support for Riot Games in Sofia - Fully Paid Relocation

> Mercier Consultancy · Sofia, Bulgaria · Full-time · Posted 2026-03-25

**Salary:** EUR 18,000–24,000

**Workplace:** on_site

**Department:** Czech

## Description

Mercier Consultancy is proud to collaborate with Riot Games to offer an exceptional opportunity for a Czech-Speaking Player Support Specialist based in Sofia, Bulgaria, with fully paid relocation! Join a leading global gaming company and contribute to delivering outstanding support for Czech-speaking players worldwide.

In this role, you will serve as a trusted liaison for the Czech gaming community, providing timely assistance and ensuring a seamless gaming experience. Your enthusiasm for gaming and superior communication skills will be key to building a positive player environment.

### Responsibilities

-   Offer high-quality support to Czech-speaking players through various channels including email, chat, and social media
-   Diagnose and resolve gameplay, account, and technical issues efficiently
-   Keep detailed records of player interactions and support queries
-   Work closely with cross-functional teams to address complex problems and improve player satisfaction
-   Collect and share player feedback with Riot Games development teams for continuous improvement
-   Foster a welcoming and supportive community through professional player engagement
-   Stay informed about the latest game updates, features, and Riot Games products

**Successful candidates will receive full relocation assistance to Sofia, Bulgaria.**

## Requirements

-   Fluency in Czech and English, both written and spoken. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
-   Strong communication and customer service skills
-   Previous experience in player support or customer service roles is preferred
-   Passion for gaming and familiarity with gaming culture
-   Excellent problem-solving abilities and attention to detail
-   Ability to work both independently and as part of a team in a dynamic environment
-   Knowledge of customer support software and gaming platforms is a plus
-   Willingness and eligibility to relocate to Sofia, Bulgaria with full relocation support

## Benefits

-   Financial support during relocation
-   Fully paid training sessions from the office
-   Stable job and career development opportunities
-   Attractive salary
-   Additional health insurance
-   50+ benefits and services to choose from
-   Positive international working environment
-   Support and learning
-   Employee referral bonuses

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/8D1DE65B24/apply)

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