# French Speaking Customer Service for Sustainability & Green Energy Company

> Mercier Consultancy · Athens, Greece · Full-time · Posted 2026-03-03

**Salary:** EUR 16,000–20,000

**Workplace:** on_site

## Description

Mercier Consultancy is excited to announce an opportunity for a French Speaking Customer Service Representative for our Client's Sustainability & Green Energy Company. In this important role, you will provide exceptional support to our French-speaking customers, assisting them with inquiries related to sustainable energy solutions and environmentally-friendly products.

Your fluency in French will be essential in guiding clients through their questions about products, services, and sustainability initiatives, ultimately fostering a positive customer experience while promoting our commitment to a greener future.

### Responsibilities

-   Deliver high-quality customer service in French via phone, email, and chat regarding sustainability and green energy inquiries
-   Assist customers in understanding product benefits, service offerings, and eco-friendly practices
-   Handle customer complaints and inquiries in a professional and timely manner
-   Document all customer interactions accurately in our CRM system
-   Collaborate with internal teams to resolve complex issues and ensure effective service delivery
-   Gather customer feedback to improve our sustainability efforts and product offerings
-   Stay informed about developments in the green energy sector and sustainable practices

## Requirements

-   Fluency in French and English, with excellent communication skills
-   Strong customer service orientation with a passion for sustainability and green energy
-   Experience in customer service, particularly in the eco-friendly or energy sectors, is preferred
-   Able to manage multiple inquiries and provide timely solutions
-   Detail-oriented with strong organizational abilities
-   Genuine interest in environmental issues and helping customers adopt sustainable practices
-   Familiarity with customer support software and CRM systems is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/8FAF198AE0/apply)

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