# French-Speaking Customer Support for Online Marketplace Platform Department

> Mercier Consultancy · Greece (Remote) · Full-time · Posted 2026-02-25

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** French

## Description

Mercier Consultancy is excited to announce an opening for a French-Speaking Customer Support Representative in our Online Marketplace Platform Department! In this vital role, you will assist our French-speaking users by providing top-notch support as they navigate our marketplace platform. Your ability to communicate effectively in French will ensure that our clients receive the help they need for a seamless shopping experience.

This position is ideal for individuals who are passionate about e-commerce and customer service. If you have a knack for problem-solving and enjoy engaging with customers, we invite you to apply!

### Responsibilities

-   Respond to customer inquiries in French via phone, email, and chat
-   Assist users with marketplace navigation, product inquiries, and transaction issues
-   Document customer interactions and resolutions accurately in our support system
-   Collaborate with internal teams to resolve complex customer issues
-   Guide customers on best practices for using our platform
-   Gather feedback to help improve customer support and service delivery
-   Participate in training sessions to stay informed about platform updates and policies

## Requirements

-   Fluency in French and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
-   Previous experience in customer support, preferably in the e-commerce sector
-   Excellent communication and interpersonal skills
-   Strong problem-solving abilities and attention to detail
-   A customer-centric mindset with a proactive approach to service
-   Ability to manage multiple inquiries efficiently in a fast-paced environment
-   Familiarity with e-commerce platforms and customer support tools is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/94A6BD51C9/apply)

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