# Italian-Speaking Customer Support for Subscription-Based Services Department

> Mercier Consultancy · Greece (Remote) · Full-time · Posted 2026-02-18

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** italian

## Description

Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Support Representative in our Subscription-Based Services Department! In this dynamic role, you will be the initial point of contact for our Italian-speaking customers, assisting them with various inquiries related to their subscriptions and services. Your expertise in customer support will contribute significantly to ensuring a seamless experience for our clients.

This position is perfect for individuals who are passionate about customer service and are looking to thrive in a subscription model environment. If you have excellent communication skills and are eager to help others, we invite you to join our team!

### Responsibilities

-   Respond to customer inquiries in Italian via phone, email, and chat
-   Assist clients with subscription management, billing questions, and service features
-   Document interactions and solutions accurately in our support system
-   Collaborate with internal teams to resolve customer issues effectively
-   Provide guidance on maximizing the value of subscriptions and services
-   Gather customer feedback and suggest improvements to the subscription experience
-   Participate in training sessions to enhance knowledge of products and services

## Requirements

-   Fluency in Italian and English, both written and verbal. Your nationality and native language must be clearly stated in your application.
-   Experience in customer support, preferably in subscription-based services or digital products
-   Excellent communication and interpersonal skills
-   Strong problem-solving skills and attention to detail
-   A customer-oriented approach with a focus on client satisfaction
-   Ability to multitask in a fast-paced environment
-   Familiarity with customer support software and systems is an advantage

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/96C0E38E9A/apply)

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