# Portuguese Fitbit Product Support Specialist - Sofia, Fully Paid Relocation

> Mercier Consultancy · Sofia, Bulgaria · Full-time · Posted 2026-03-26

**Salary:** EUR 18,000–24,000

**Workplace:** on_site

**Department:** Portuguese

## Description

Mercier Consultancy is seeking a Portuguese Fitbit Product Support Specialist to join our team in Sofia, Bulgaria, offering a fully paid relocation package. This role provides an exciting opportunity to work with innovative health technology products and deliver exceptional support to Portuguese-speaking Fitbit users.

In this position, you will be responsible for assisting customers in troubleshooting product issues, guiding them through device features, and ensuring a positive user experience.

### Responsibilities

-   Provide excellent customer support in Portuguese through various communication platforms including phone, email, and chat
-   Diagnose and resolve Fitbit product issues efficiently
-   Guide customers on product features, functionality, and best practices
-   Maintain accurate and detailed records of customer interactions in CRM systems
-   Work closely with technical teams to escalate and solve complex problems
-   Communicate professionally and empathetically with customers
-   Offer feedback to improve products and customer service processes

## Requirements

-   Fluency in Portuguese and English, both written and spoken. Native language and nationality must be clearly stated in your CV and/or Cover Letter.
-   Previous experience in customer support, ideally in product or technical support roles
-   Strong problem-solving skills and technical knowledge
-   Excellent communication and interpersonal skills
-   Ability to work both independently and within a team environment
-   Willingness to relocate to Sofia, Bulgaria, with full relocation assistance provided
-   Experience with CRM and customer support tools is advantageous

## Benefits

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/9AE7FFFBF9/apply)

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