# German-Speaking Customer Service Roles in Sofia, Bulgaria - Free Relocation Pack

> Mercier Consultancy · Sofia, Bulgaria · Full-time · Posted 2026-04-30

**Salary:** EUR 18,000–22,000

**Workplace:** on_site

**Department:** German

## Description

Mercier Consultancy is excited to announce openings for German-Speaking Customer Service Representatives in Sofia, Bulgaria, offering a free relocation package to support your move! We are looking for enthusiastic and dedicated individuals to provide exceptional service to our German-speaking clients.

In this role, you will be the primary point of contact for German-speaking customers, handling inquiries, resolving issues, and ensuring they have a positive experience with our company. Your professionalism and dedication will help foster strong customer relationships.

### Responsibilities

-   Deliver excellent customer service in German and English via phone, email, and chat
-   Respond promptly and effectively to customer inquiries and complaints
-   Accurately document all customer interactions in the CRM system
-   Collaborate with internal teams to resolve complex customer issues
-   Gather customer feedback to support continuous service improvement
-   Stay informed about products, services, and company policies
-   Participate in ongoing training to enhance your skills and product knowledge

## Requirements

-   Fluency in German, and proficiency in English, is required.
-   You must clearly state your native language and nationality in your application.
-   Willingness to relocate to Sofia with a full relocation support package.
-   An EU residency/passport is mandatory.

## Benefits

-    **Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)**
-   **• Fully paid training sessions from the office**
-   **• Stable job and career development opportunities**
-   **• Attractive salary**
-   **• Additional health insurance**
-   **• 50+ benefits and services to choose from**
-   **• Positive international working environment**
-   **• Support and learning**
-   **• Employee referral bonuses**

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/A48742242E/apply)

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