# Turkish speaking Customer Service roles in Sofia, Bulgaria - Relocation Package

> Mercier Consultancy · Sofia, Bulgaria (Hybrid) · Full-time · Posted 2026-02-18

**Salary:** EUR 18,000–22,000

**Workplace:** hybrid

**Department:** Turkish

## Description

Mercier Consultancy is excited to announce openings for Turkish Speaking Customer Service Representatives in Sofia, Bulgaria, complete with a relocation package to assist you in moving! We are seeking motivated individuals who are passionate about providing excellent customer service to our Turkish-speaking clients.

As a Customer Service Representative, you will be responsible for assisting our Turkish-speaking customers by addressing their inquiries, resolving issues, and ensuring a positive experience with our services. Your efforts will be crucial in maintaining customer satisfaction and building lasting relationships.

### Responsibilities

-   Deliver outstanding customer support in Turkish and English across various communication channels
-   Effectively manage customer inquiries and resolve issues promptly
-   Document all customer interactions accurately in our CRM system
-   Work collaboratively with other departments to resolve customer challenges
-   Gather and analyze customer feedback to improve service quality
-   Stay informed about our products and service updates to provide informed assistance
-   Participate in training programs to continuously enhance customer service skills

## Requirements

-   Fluency in Turkish and English with strong communication skills
-   Prior experience in customer service is preferred, though not mandatory
-   Strong problem-solving abilities and a focus on customer satisfaction
-   Able to manage multiple tasks in a fast-paced environment
-   Excellent attention to detail and organizational skills
-   Genuine enthusiasm for delivering exceptional customer experiences
-   Knowledge of CRM systems and customer support tools is a plus

## Benefits

Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/A4F3FE0202/apply)

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