# Spanish-Speaking Customer Support for Online Marketplace Platform Department

> Mercier Consultancy · Greece (Remote) · Full-time · Posted 2026-02-19

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Spanish

## Description

Mercier Consultancy is excited to announce an opening for a Spanish-Speaking Customer Support Representative in our Online Marketplace Platform Department! In this dynamic role, you will serve as the primary point of contact for our Spanish-speaking clients, providing them with essential support as they navigate our online marketplace. Your role will be crucial in ensuring that customers have a seamless and enjoyable shopping experience.

This position is perfect for individuals who are passionate about e-commerce and customer service. If you are a proactive communicator with a knack for problem-solving, we want to hear from you!

### Responsibilities

-   Assist customers in Spanish via phone, email, and chat with inquiries related to the online marketplace
-   Provide information on products, order statuses, returns, and shipping inquiries
-   Accurately document customer interactions and resolutions in our support system
-   Collaborate with internal teams to resolve issues and escalate as necessary
-   Gather feedback from customers to improve our services and offerings
-   Participate in training sessions to stay updated on new product features and marketplace policies

## Requirements

-   Fluency in Spanish and English, both written and verbal, is required.
-   Your nationality and native language _must_ be clearly stated in your C.V. and/or Cover Letter.
-   Experience in customer support, preferably in the e-commerce or retail sector
-   Strong interpersonal and communication skills
-   Ability to troubleshoot and resolve customer issues efficiently
-   Customer-centric attitude with a focus on satisfaction and quality service
-   Ability to multitask and manage inquiries in a fast-paced environment
-   Familiarity with online marketplace platforms is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/A5CB7AEB7E/apply)

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