# Dutch Speaking Customer Support for Home Security & Alarm Systems Department > Mercier Consultancy · Athens, Greece · Full-time · Posted 2025-03-16 **Salary:** EUR 20,000–30,000 **Workplace:** on_site **Department:** Dutch ## Description Mercier Consultancy is seeking a dedicated Dutch Speaking Customer Support Representative for our Home Security & Alarm Systems Department! In this essential role, you will provide outstanding support to our Dutch-speaking clients, helping them with inquiries related to their home security systems and ensuring their peace of mind. If you are passionate about customer service and have a keen interest in home security solutions, this position offers a fantastic opportunity to make a difference in the lives of our clients. Join our team and help us protect what matters most to our customers! ### Responsibilities - Respond to customer inquiries in Dutch via phone, email, and chat - Assist clients with questions regarding home security products and services - Document customer interactions and solutions accurately in our CRM system - Collaborate with technical teams to resolve complex issues - Provide guidance on troubleshooting and maintaining security systems - Gather and relay customer feedback to improve service offerings - Engage in ongoing training to stay updated on product offerings and security protocols ## Requirements - Fluency in Dutch and English, both written and verbal - Experience in customer support, preferably in the home security or technology sector - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - A proactive approach toward customer satisfaction - Ability to manage multiple inquiries efficiently in a busy environment - Familiarity with customer support tools and systems ## Benefits Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training And More... ## Apply [Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/A5CFCD8D80/apply) --- Powered by [Workable](https://www.workable.com)