# Polish-language Customer Expert for FinTech - Athens, Fully Paid Relocation

> Mercier Consultancy · Athens, Greece · Full-time · Posted 2026-04-24

**Salary:** EUR 18,000–22,000

**Workplace:** on_site

**Department:** Polish

## Description

Mercier Consultancy is looking for a Polish-language Customer Expert to join a fast-growing FinTech company based in Athens, Greece. This role offers an exciting opportunity to contribute to the financial technology sector by delivering outstanding customer support to Polish-speaking clients.

In this position, you will be responsible for assisting customers with their inquiries, resolving issues related to FinTech products, and ensuring a seamless user experience. Your expertise will help maintain customer satisfaction and foster trust in the company's financial services.

### Responsibilities

-   Provide professional customer support in Polish through multiple channels including phone, email, and chat
-   Assist customers with questions related to FinTech services and products
-   Investigate and resolve customer issues efficiently and accurately
-   Collaborate with internal teams to address technical and operational challenges
-   Document and escalate issues when necessary, ensuring timely resolution
-   Gather and relay customer feedback to improve products and services
-   Stay informed about new features, industry trends, and regulatory requirements

## Requirements

-   Fluency in Polish and English, both written and spoken
-   Experience in customer service or support, preferably in the FinTech or financial services industry
-   Strong problem-solving skills and attention to detail
-   Excellent communication and interpersonal abilities
-   Customer-oriented mindset with patience and professionalism
-   Ability to work independently and as part of a team in a dynamic environment
-   Willingness to relocate or work in Athens, Greece

## Benefits

-   Competitive Monthly Salary
-   Monthly Performance Bonus
-   Fully Paid Relocation Package ( Flight, Transfer and Hotel )
-   Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Free Greek lessons
-   And More!

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/AB27976EFD/apply)

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