# German Speaking Customer Care for Logistics Delivery Company | Work in Greece

> Mercier Consultancy · Greece (Remote) · Full-time · Posted 2026-05-06

**Salary:** EUR 20,000–26,000

**Workplace:** remote

**Department:** German

## Description

Mercier Consultancy is hiring a German Speaking Customer Care professional to join a leading Logistics Delivery Company in Greece. This role offers an exciting opportunity to support German-speaking customers by providing outstanding service and ensuring smooth communication regarding delivery and logistics services.

As a Customer Care representative, you will be responsible for addressing customer inquiries, resolving delivery issues, and coordinating with various departments to ensure customer satisfaction. Your language skills and customer-focused attitude will help build trust and improve the overall customer experience.

### Responsibilities

-   Handle customer inquiries and provide timely support to German-speaking clients regarding delivery and logistics
-   Track shipments, handle complaints, and resolve issues related to deliveries
-   Maintain accurate records of customer interactions in CRM systems
-   Collaborate with internal teams such as operations and dispatch to resolve customer concerns
-   Provide clear information about delivery schedules, policies, and procedures
-   Collect customer feedback to support continuous improvement in service quality
-   Participate in training sessions to stay updated on company services and logistics industry trends

## Requirements

-   Fluent in German and English with excellent communication skills
-   Previous experience in customer service, preferably in logistics or delivery services
-   Strong problem-solving skills and ability to handle multiple tasks
-   Customer-oriented mindset with attention to detail
-   Ability to work effectively in a fast-paced environment
-   Familiarity with CRM software and customer support tools is a plus
-   Enthusiasm for the logistics industry and commitment to quality service

## Benefits

-   Competitive Monthly Salary
-   Monthly Performance Bonus
-   Fully Paid Relocation Package ( Flight, Transfer and 4 weeks Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   And many other perks!

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/AE54660034/apply)

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