# German Speaking Customer Support for Online Bookstore Department

> Mercier Consultancy · Athens, Greece · Full-time · Posted 2025-03-20

**Salary:** EUR 20,000–30,000

**Workplace:** on_site

**Department:** German

## Description

Mercier Consultancy is excited to announce an opening for a German Speaking Customer Support Representative in our Online Bookstore Department for one of our clients! **In this key Entry Level role**, you will be the primary contact for our German-speaking customers, providing them with exceptional support and assistance as they explore our extensive collection of books. Your fluency in German will play a crucial part in ensuring that our clients have a seamless and enjoyable shopping experience.

If you have a passion for books and enjoy helping others, this position might be perfect for you. Join our team and contribute to creating memorable experiences for book lovers!

### Responsibilities

-   Provide customer support in German via email, phone, and chat
-   Assist customers with inquiries about book availability, orders, and returns
-   Document customer interactions and resolutions accurately in our CRM system
-   Collaborate with the team to resolve issues and improve customer satisfaction
-   Offer recommendations and engage customers about new arrivals and bestsellers
-   Participate in regular training to stay updated on products and services

## Requirements

-   Fluency in German and English, both written and verbal
-   Previous experience in customer support, preferably in an online retail environment
-   Excellent communication and interpersonal skills
-   Strong problem-solving abilities and attention to detail
-   A genuine passion for books and literature
-   Ability to multitask and manage inquiries in a fast-paced setting
-   Familiarity with customer support tools and technologies

## Benefits

-   Competitive Monthly Salary
-   Monthly Performance Bonus
-   Fully Paid Relocation Package ( Flight, Transfer and Hotel )
-   Health Insurance
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Free Greek Course
-   More Benefits and Discounts
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/B2138DC68A/apply)

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