# Italian Speaking Customer Service for Ride-Sharing Platform - Work In Greece

> Mercier Consultancy · Athens, Greece (Remote) · Full-time · Posted 2026-03-01

**Salary:** EUR 16,000–20,000

**Workplace:** remote

## Description

Mercier Consultancy is thrilled to offer an opportunity for an Italian Speaking Customer Service Representative for our Client's Ride-Sharing Platform, operating in Greece. In this engaging role, you will provide exceptional support to our Italian-speaking customers as they utilize our innovative ride-sharing services.

Your fluency in Italian will be essential in addressing inquiries, resolving issues, and ensuring a smooth experience for users of the platform. You'll be instrumental in helping customers navigate our app, handle ride requests, and manage any concerns they may have.

### Responsibilities

-   Provide high-quality customer service in Italian through phone, email, and chat channels
-   Assist users with ride requests, cancellations, and inquiries about service features
-   Effectively resolve customer issues, ensuring satisfaction and retention
-   Document customer interactions accurately in our CRM system
-   Collaborate with internal teams to solve complex issues and enhance user experience
-   Gather customer feedback to contribute to service improvements
-   Stay informed about industry trends and platform updates to provide knowledgeable assistance

## Requirements

-   Fluency in Italian and English, with strong verbal and written communication skills
-   Excellent customer service abilities and a commitment to problem-solving
-   Prior experience in customer service, especially in technology or transport industries, is preferred
-   Able to handle multiple customer inquiries efficiently
-   Detail-oriented with strong organizational skills
-   Passion for technology and helping customers with innovative solutions
-   Familiarity with customer support software and CRM systems is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/B4F1916FC8/apply)

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