# Swedish-speaking Helpdesk Agent for Restaurant Platform - Remote from Greece

> Mercier Consultancy · Greece (Remote) · Full-time · Posted 2026-04-23

**Salary:** EUR 20,000–24,000

**Workplace:** remote

**Department:** Swedish

## Description

Mercier Consultancy is looking for a Swedish-speaking Helpdesk Agent to provide exceptional remote support for our restaurant platform. This role is fully remote and based in Greece, offering a unique opportunity to work in a dynamic environment while supporting Swedish-speaking clients.

As a Helpdesk Agent, you will assist restaurant partners and users with technical inquiries, troubleshoot platform issues, and ensure smooth operational experiences. Your expertise and language skills will play a vital role in maintaining strong customer relationships and enhancing client satisfaction.

### Responsibilities

-   Provide remote helpdesk support to Swedish-speaking clients in the restaurant sector via phone, email, and chat
-   Resolve technical questions and issues related to the restaurant platform efficiently
-   Document all cases and client interactions in the support system accurately
-   Guide clients in using platform features to maximize their benefits
-   Collaborate with internal teams to escalate and resolve complex problems
-   Collect client feedback to contribute to platform improvements
-   Stay up to date with platform updates and relevant industry trends

## Requirements

-   Fluency in Swedish and English, both written and spoken
-   Strong communication and problem-solving skills
-   Prior experience in helpdesk or customer support roles preferred
-   Ability to work independently in a remote setup
-   Good organizational skills and attention to detail
-   Technical aptitude and willingness to learn new software tools
-   Customer-oriented mindset with the ability to handle challenging situations calmly

## Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/B8CA445E91/apply)

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