# Dutch Speaking Customer Service for Online Travel Department

> Mercier Consultancy · Athens, Greece (Remote) · Full-time · Posted 2025-03-01

**Salary:** EUR 20,000–30,000

**Workplace:** remote

**Department:** Dutch

## Description

Mercier Consultancy is on the lookout for a Dutch Speaking Customer Service Representative to join our Online Travel Department. In this engaging role, you will provide exceptional support to our Dutch-speaking clients, assisting them with their travel inquiries and ensuring a hassle-free booking experience.

Your fluency in Dutch will be crucial as you guide customers through our online platforms, help them with flight and hotel bookings, and address any travel-related concerns or questions they may have. You will play an essential role in creating memorable travel experiences for our clients while contributing to our commitment to outstanding customer service.

### Responsibilities

-   Deliver high-quality customer service in Dutch via phone, email, and chat regarding online travel bookings
-   Assist customers with travel inquiries, including flight options, hotel reservations, and travel packages
-   Resolve customer issues and complaints in a timely and professional manner
-   Maintain detailed records of customer interactions in our CRM system
-   Coordinate with internal teams to ensure effective resolution of complex inquiries
-   Gather feedback from clients to improve our travel services continuously
-   Stay updated on travel trends and offerings to provide informed recommendations

## Requirements

-   Fluency in Dutch and English, with excellent communication skills
-   Strong customer service orientation and problem-solving capabilities
-   Experience in customer service, especially in the travel industry, is preferred
-   Ability to manage multiple inquiries in a fast-paced environment
-   Detail-oriented with strong organizational skills
-   Passion for travel and helping customers create memorable experiences
-   Familiarity with customer support software and CRM systems is advantageous

## Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/BABFB3F2F2/apply)

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