# Spanish Player support specialist for gaming department in Sofia Bulgaria

> Mercier Consultancy · Sofia, Bulgaria (Hybrid) · Full-time · Posted 2026-02-19

**Salary:** EUR 18,000–24,000

**Workplace:** hybrid

**Department:** Spanish

## Description

Mercier Consultancy is excited to announce an opening for a Spanish Player Support Specialist to join our vibrant gaming department in Sofia, Bulgaria! In this role, you will be the main support contact for our Spanish-speaking gaming community, providing outstanding assistance and ensuring a high-quality gaming experience.

As a Player Support Specialist, you will handle player inquiries, troubleshoot game-related issues, and contribute to creating a friendly and positive atmosphere for our players. We are looking for passionate individuals who possess strong communication skills and a dedication to customer service.

### Responsibilities

-   Provide exceptional support to Spanish-speaking players through email, chat, and social media
-   Address technical issues, gameplay questions, and account-related inquiries
-   Maintain accurate documentation of player interactions and support requests in our database
-   Collaborate with internal teams to effectively resolve complex player concerns
-   Collect and relay player feedback to the development team for product improvements
-   Create a welcoming and engaging community experience for players
-   Stay informed about the latest gaming trends and developments relevant to our products

## Requirements

-   Fluency in Spanish and English, both written and spoken
-   Exceptional communication and customer service skills
-   Prior experience in player support or customer-facing roles is a plus
-   A strong passion for gaming and an understanding of gaming culture
-   Strong problem-solving skills with keen attention to detail
-   Able to work independently as well as in a collaborative team environment
-   Familiarity with customer support software and gaming platforms is advantageous

## Benefits

-   **Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)**
-   Fully paid training sessions from the office
-   Stable job and career development opportunities
-   Attractive salary
-   Additional health insurance
-   50+ benefits and services to choose from
-   Positive international working environment
-   Support and learning
-   Employee referral bonuses

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/BB54DDF649/apply)

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