# German Speaking Customer Support for Home Appliances Department

> Mercier Consultancy · Athens, Greece · Full-time · Posted 2025-03-19

**Salary:** EUR 16,000–30,000

**Workplace:** on_site

**Department:** German

## Description

Mercier Consultancy is thrilled to announce a fantastic opportunity for a German Speaking Customer Support Representative in our Home Appliances Department for one of our clients! **In this crucial Entry Level rol**e, you will be the first line of support for our German-speaking customers, assisting them with inquiries, product information, and troubleshooting related to their home appliances. Your expertise in both customer service and product knowledge will help ensure a positive experience for our clients.

If you are passionate about customer service and have a knack for problem-solving, we would love to have you on our team. Join us as we strive to deliver exceptional service and support to our valued customers!

### Responsibilities

-   Respond to customer inquiries in German through phone, email, and chat
-   Provide assistance with product-related questions, issues, and warranty services
-   Accurately document all customer interactions and resolutions in our support system
-   Collaborate with internal teams to troubleshoot and resolve product issues
-   Offer information about product features, usage tips, and maintenance guidelines
-   Collect customer feedback to improve service quality and product offerings
-   Participate in ongoing training to maintain product knowledge and service skills

## Requirements

-   Fluency in German and English, both written and verbal
-   Previous experience in customer support, preferably in the home appliances or electronics sector
-   Excellent communication and interpersonal skills
-   Strong analytical and problem-solving abilities
-   A proactive approach to ensuring customer satisfaction
-   Ability to manage multiple inquiries efficiently in a fast-paced environment
-   Familiarity with customer support tools and systems

## Benefits

-   Competitive Monthly Salary
-   Monthly Performance Bonus
-   Fully Paid Relocation Package ( Flight, Transfer and Hotel )
-   Health Insurance
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Free Greek Course
-   More Benefits and Discounts
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/C0F91CC0D4/apply)

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