# Albanian speaking Customer Service roles in Sofia, Bulgaria - Relocation Pack

> Mercier Consultancy · Sofia, Bulgaria (Hybrid) · Full-time · Posted 2026-02-18

**Salary:** EUR 18,000–22,000

**Workplace:** hybrid

**Department:** Albanian

## Description

Mercier Consultancy is pleased to announce openings for Albanian Speaking Customer Service Representatives in Sofia, Bulgaria, enhanced by a relocation package to support your move! We are on the lookout for enthusiastic individuals committed to delivering outstanding customer service to our Albanian-speaking clients.

As a Customer Service Representative, you will serve as the primary contact for our Albanian-speaking customers, helping them with inquiries, resolving issues, and ensuring a stellar customer experience. Your role is essential in creating lasting customer relationships and increasing satisfaction.

### Responsibilities

-   Deliver exceptional customer service in Albanian and English through various communication channels
-   Address and resolve customer inquiries and challenges efficiently
-   Accurately record customer interactions and resolutions in our CRM system
-   Collaborate with other teams to ensure comprehensive solutions for customer issues
-   Gather and analyze customer feedback to support service enhancements
-   Stay informed about product offerings and changes
-   Engage in continuous training to develop customer service skills

## Requirements

-   Fluency in Albanian and English with strong communication skills
-   Prior experience in customer service is preferred but not mandatory
-   Strong problem-solving abilities and a customer-focused mindset
-   Able to work efficiently in a fast-paced environment
-   Excellent attention to detail and organizational proficiency
-   Passionate about delivering an exceptional customer experience
-   Knowledge of CRM systems and customer support tools is an advantage

## Benefits

Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/C7BDAC46BA/apply)

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