# Portuguese speaking Customer Service roles in Sofia, Bulgaria - Relocation Pack

> Mercier Consultancy · Sofia, Bulgaria (Hybrid) · Full-time · Posted 2026-02-18

**Salary:** EUR 18,000–22,000

**Workplace:** hybrid

**Department:** Portuguese

## Description

Mercier Consultancy is excited to announce openings for Portuguese Speaking Customer Service Representatives in Sofia, Bulgaria, and offers a relocation package to assist with your move! We are looking for dedicated individuals who are passionate about providing excellent customer service to our Portuguese-speaking clients.

In this role, you will be responsible for handling inquiries from our Portuguese-speaking customers, offering solutions to their problems, and ensuring a seamless experience with our services. Your efforts will be crucial in fostering strong relationships and ensuring customer satisfaction.

### Responsibilities

-   Deliver outstanding customer service in Portuguese and English through various channels
-   Effectively manage customer inquiries, complaints, and requests
-   Accurately document all customer interactions in our CRM system
-   Collaborate with colleagues to resolve complex customer issues
-   Collect feedback from customers to aid in service improvement
-   Maintain up-to-date knowledge of our products and services to provide informed support
-   Participate in ongoing training and development to enhance your skills

## Requirements

-   Fluency in Portuguese and English with excellent communication skills
-   Previous experience in customer service is preferred
-   Strong problem-solving skills and a strong customer focus
-   Able to thrive in a fast-paced, dynamic work environment
-   Attention to detail and effective organizational skills
-   Passionate about providing excellent customer experiences
-   Familiarity with CRM systems and customer support tools is a plus

## Benefits

Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/CA463CCFAF/apply)

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