# Polish Player support specialist for gaming department in Sofia Bulgaria

> Mercier Consultancy · Sofia, Bulgaria (Hybrid) · Full-time · Posted 2026-02-19

**Salary:** EUR 18,000–24,000

**Workplace:** hybrid

**Department:** Polish

## Description

Mercier Consultancy is excited to announce an opening for a Polish Player Support Specialist in our gaming department located in Sofia, Bulgaria! This role is perfect for individuals who are passionate about gaming and want to make a difference in the Polish-speaking player community by providing exceptional support and assistance.

As a Player Support Specialist, you will be responsible for addressing player inquiries, troubleshooting game-related issues, and ensuring that our players have a fantastic experience. We are looking for team players who have excellent communication skills and a commitment to customer satisfaction.

### Responsibilities

-   Offer outstanding support to Polish-speaking players through emails, chat, and social media platforms
-   Assist players with technical issues, gameplay questions, and account management inquiries
-   Document player interactions and support requests accurately in our CRM system
-   Work closely with other teams to resolve complex player issues efficiently
-   Collect player feedback and insights to share with the development team for ongoing improvements
-   Help nurture a positive and engaging gaming community for our players
-   Stay updated on current gaming trends and product developments

## Requirements

-   Fluency in Polish and English, both written and spoken
-   Exceptional communication and customer service skills
-   Previous experience in player support or customer service roles is a plus
-   A strong passion for gaming and an understanding of gaming culture
-   Strong problem-solving skills and attention to detail
-   Able to work independently and collaboratively as part of a team
-   Familiarity with customer support software and gaming platforms is advantageous

## Benefits

-   **Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)**
-   Fully paid training sessions from the office
-   Stable job and career development opportunities
-   Attractive salary
-   Additional health insurance
-   50+ benefits and services to choose from
-   Positive international working environment
-   Support and learning
-   Employee referral bonuses

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/D40C546F36/apply)

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